Following a very successful trial period, the Customer Service and Support Centre has been refined to maximize its efficiency based on feedback from our existing clients.  The online Customer Care Centre is defined by three main functions:

·         A Self Service Portal – Where any user can submit a request or check the status of their requests.

·         Knowledge Base – That contains a fully searchable database of FAQs and references that allow for fast problem-solving.

·         Case by Case Tracking – Users can submit queries/requests via web browser or by emailing support@i4i.com and track it through to resolution.

This new offering will allow i4i to continue with its industry-leading level of support and assist end-user adoption through an open-forum for intuitive problem solving.

“This Centre is designed to provide an open and ongoing dialog between our company and our clients to ensure maximum efficiency and address every question, big or small. By providing a Customer Care Centre with 24-hour accessibility and a continually growing repository of FAQs, allows any of our clients to get the help they need, and the answers when they are needed,” explained Ruth Wylie, Manager of Quality Assurance,

“We realize providing tools to make life easier only helps when our clients are empowered with the knowledge and resources to use them.  We feel our support has always set us apart from other vendors and the launch of this new service allows integration of our solutions to be that much easier.”

This service is available to all clients. For more information, please visit i4i's Web site at http://www.i4i.com. Or contact support@i4i.com.