Privacy Statement

Last Updated: June 2026

i4i Inc. (“we,” “us,” or “our”) respects your privacy. We protect your personal information through compliance with applicable data protection laws, including the EU/UK General Data Protection Regulation (GDPR), the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) / Consumer Privacy Protection Act (CPPA), and US State Privacy Laws (e.g., CCPA/CPRA).

1. Information We Collect

We collect the following categories of personal information:

• Identifiers: Name, email address, physical address, IP address, and account credentials.
• Commercial Information: Transaction history, billing data, and products or services purchased.
• Internet/Network Activity: Browsing history, search history, and interaction with our website via cookies.
• Sensitive Personal Information: We do not collect sensitive data (e.g., health or biometric data) without your explicit consent or as permitted by law.

2. How We Use and Process Your Information

We process your personal information under the following legal bases:

• Consent: (Primary for Canada/US) You explicitly agree to the processing.
• Contractual Necessity: (GDPR) Required to fulfill our service agreement with you.
• Legal Obligation: (GDPR) Required to comply with statutory legal requirements.
• Legitimate Interests: (GDPR) To secure our website, prevent fraud, and improve services, provided it does not override your privacy rights.

3. Data Sharing, Sales, and “Sharing” (US Disclosures)

• No Sale or Sharing: We do not “sell” your personal information for money, nor do we “share” it for cross-context behavioral advertising as defined under US state privacy laws.
• Service Providers: We share data with trusted processors (e.g., payment gateways, cloud hosts) under strict Data Processing Agreements (DPAs).
• Legal Compulsion: We disclose data if legally required by law enforcement or regulatory authorities.

4. International Data Transfers

Your data may be transferred to, stored, and processed outside your home country (including the US and Canada).

• EU Residents: Transfers outside the EEA rely on European Commission Standard Contractual Clauses (SCCs) or adequacy decisions.
• Canadian Residents: Your data may be subject to disclosure under the local laws of the foreign jurisdictions where it is stored.

5. Your Regional Privacy Rights

You have specific statutory rights depending on where you live. We extend these core rights to all users:

A. Canada (PIPEDA / CPPA)

• Access & Rectification: Request access to and correction of your personal data.
• Withdraw Consent: Withdraw consent to data processing at any time (subject to legal restrictions).
• Challenging Compliance: File a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada (OPC).

B. European Union / United Kingdom (GDPR)

• Erasure (“Right to be Forgotten”): Request that we delete your personal data.
• Data Portability: Receive your data in a structured, machine-readable format.
• Restriction & Objection: Object to processing based on legitimate interests or direct marketing.
• Supervisory Authority: Lodge a complaint with your local EU Data Protection Authority (DPA).

C. United States (CCPA/CPRA & State Laws)

• Right to Know & Delete: Request to know what data we collected and ask for its deletion.
• Right to Correct: Request corrections to inaccurate personal data.
• Non-Discrimination: We will not deny you services or change prices if you exercise your privacy rights.
• Opt-Out of Profiling: Opt out of automated profiling or targeted advertising (where applicable).

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this statement, or to satisfy legal, accounting, or regulatory reporting requirements.

7. Contact Our Privacy Team

To exercise your rights, please submit a verifiable request to our designated privacy representative:

• Organization: i4i Inc.
• Privacy Officer: Gilles Durot, Senior Director, Global Lifesciences Solutions
• Email: privacy@i4i.com
• Address: 805-720 King St. W. Toronto, Ontario M5V 2T3  Canada